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Refund policy
Returns
At Camilafashion, we are dedicated to making you feel confident through our lifestyle products and services. If you aren’t completely satisfied with your order, we will do everything we can to make it right.
We hope you will love your purchase from Camilafashion, however we will welcome all qualifying returns within 14 days from the date your item was delivered. Items must be in original condition and unused, with original packaging and/or tags (if applicable). If your item arrives damaged or defective, please photograph the item as soon as possible and include it in your return request.
Several types of goods are exempt from being returned. Non-refundable goods include:
- Gift cards
- Perishable goods such as food, live plants, and consumable bath products
- Custom made-to-order goods (unless due to manufacturer error)
- Sale and clearance items
To complete your return, we require a receipt or other proof of purchase, as well as photos of the damaged/defective item if applicable. Please email [email protected] with your request. Do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Camilafashion Interiors,1602 E Roosevelt St, Phoenix, AZ 85006, United States, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we can only credit the gift giver for their purchase.
Return Shipping
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item, however Camilafashion will kindly pay shipping costs for items that are damaged or defective due to manufacturer error. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.